Frequently Asked Questions
Common Questions
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How do I update my account information?
Update your account information by clicking on “My Account” in the upper right hand corner of the website. This takes you to your account information page where you can update your personal information and change your password.
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How do assign a ticket to a guest?
By clicking the “Assign Tickets” tab, you will view a list of upcoming meetings for which you have purchased tickets. From here, click “Assign” next to the meeting name you wish to invite a guest to. Next, enter the email address and first and last name of the guest you wish to invite. Once you finish, click “OK”. An email with a link to the eTicket will be automatically sent to your guest.
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How do I transfer a ticket that has already been assigned to a guest?
By clicking the “Assign Tickets” tab, you will see a list of upcoming meetings for which you have purchased tickets. From here, click “assign” next to the meeting name in question. Next, click the “Reassign” link for the ticket you wish to reassign. Then enter the new email address and first and last name of the guest you wish to transfer the eTicket to. Once you finish, click “OK”. An email with a link to the eTicket will be automatically sent to your guest. The guest originally invited will no longer be able to use their previously emailed eTicket.
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How do I cancel a ticket or item that I’ve ordered?
Ticket cancellations must be made by noon two business days before the luncheon to receive a refund. For example, if the meeting is scheduled for a Thursday, you must cancel your ticket by Tuesday at 12:00 p.m. to receive a refund. To cancel your ticket purchase, please contact the DEC at 313-963-8547.
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How do I email eTickets to my guest(s)?
Your guest (s) will automatically receive their eTickets after you have assigned them a ticket. To assign a ticket click the “Assign Tickets” tab. You will see a list of active meetings you have purchased tickets for. From here, click “Assign” next to the meeting name you wish to invite a guest to. Next, enter the email address and first and last name of the guest you wish to invite. Click “OK”. eTickets will be automatically emailed to your guest(s).
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Will my credit card information be saved?
No. We do not save any credit card information to avoid security risks. Please note our website credit card transactions are handled over a secure website connection.
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What types of payments are accepted?
We accept Visa, MasterCard and American Express.
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How can I view my order history?
For a list of past events you’ve been too, click on “order history” to view all of your previous orders. Note: this history only reflects orders since May 13, 2011.
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How can I obtain a receipt for my order?
The purchaser of the order will receive an email automatically including a summary of the order details. If you never received this email login to your account and click on “order history” to view your previous orders. Click on the order number you wish to print a receipt for. Then, click “Print” to print a copy of the order. Note: this history only reflects orders since May 13, 2011.
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How do I request to sit at the head table?
Click the “Assign Tickets” tab. You will see a list of upcoming meetings you have purchased tickets for. From here, click “assign” next to the meeting name you are attending. If you are a gold member, a “request” link will appear. Click “Request” if you wish to sit at the head table. You’ll see a “Request Sent” message letting you know your request was submitted. Note: when assigning a ticket to a member who is eligible to sit at the head table, the request link will automatically appear. Click request if this member wishes to sit at the head table.
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How can I see who is attending a meeting?
Click on the “Who’s Attending” link located under each meeting on the “Store” page. Please note that the attendee list is updated frequently and is not an accurate reflection of the final attendee list.
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How do I remove my name from the “who’s attending” list?
Login to your account. Then go to the “My Account” link located in the upper right hand corner. Check the box that hides your name from the “Who’s Attending” list.
Sponsor Questions
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How do I assign memberships
By clicking the “Manage Memberships” tab, you will view a list of your membership allotment. From here, click “Assign” on each membership. Enter new email address and first and last name of the person you wish to assign the membership to. Once you finish, click “OK”. This will automatically send a instructional email to the person you’ve assigned.
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How do I view assigned memberships
By clicking the “Manage Memberships” tab, you will see a list of your sponsored membership(s), start and end dates, and current name assigned to each (assuming you have assigned names).
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How do I reassign/transfer a membership?
To “reassign “or “transfer” a membership, you must contact the DEC. You will be asked the name of the current membership you wish to reassign. The DEC will then reset your ability to “reassign “or “transfer” that membership to a new person. To contact the DEC please call 313-963-8547.
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How do I check our sponsor meeting ticket balance?
Login to your account. Then go to the “My Account” link located in the upper right hand corner. Enter your sponsor code in the “check sponsor code” box and click submit. This will let you know how many meeting tickets you have remaining. If you have questions regarding your balance, check your “order history” to view the meetings where you have used your promotion code. For student ticket balances please contact the DEC at 313-963-8547.
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How do I sponsor a student group?
If you are interested in sponsoring a student group, contact the DEC 313-963-8547.